Last updated: 2 April 2026

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy applies to Click 2 Clean Parking Car Washing a business registered in Dubai, UAE ("we", "us" or "our").

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This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

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By using our website, contacting us, placing an order or using our services, you consent to us collecting, using and sharing your personal information in the ways described in this Privacy Policy.

1. What information we collect

We only collect the information we need to provide our services.

This may include:

• Your name

• Your billing and delivery address

• Your credit or debit card details

• Any information you provide when contacting us

We do not intentionally collect more personal information than we need.

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2. How we collect your information

We collect your information when you:

• Fill in a form on our website

• Make a purchase

• Contact us by email, phone or through our website

• Contact us through WhatsApp or social media platforms such as Instagram, Facebook, TikTok or similar services

• Send us your information through direct messages, comments or other online communication channels

Please note that when you contact us through WhatsApp or social media platforms, your information may also be processed by those third-party platforms under their own privacy policies.

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3. Why we collect your information

We use your information only where:

• You have given your consent

• It is necessary to provide our services or process your order

• We are required to do so by law

We use your information only for the following purposes:

• To process your order or payment

• To deliver products or services to you

• To contact you about your order or enquiry

• To keep basic business and accounting records

• To comply with legal obligations

• To take photographs, videos or other content connected with our services and use them for our marketing, website, social media and promotional materials

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Unless you tell us otherwise in writing before or at the time the photographs or videos are taken, you agree that we may use images, video footage and similar content showing you, your property, or the services we provide for our advertising and social media purposes.

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If you do not want us to use photographs or videos, please tell us and we will make reasonable efforts not to use them.

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We do not sell your personal information to anyone.

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4. Payment information

If you make a payment through our website, your card details may be processed by a secure third-party payment provider.

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We do not store your full credit or debit card number, card security code (CVV) or similar payment authentication data.

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All card payments are processed through a secure third-party payment provider that is compliant with PCI-DSS security standards.

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Any payment provider we use must keep your information secure and only use it to process your payment.

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5. Who we share your information with

We only share your information where necessary.

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We may share your information with:

• Payment providers

• Delivery companies

• Professional advisers, accountants or legal advisers

• Government authorities if we are legally required to do so

 

We require anyone we share your information with to keep it secure and use it only for the agreed purpose.

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6. How we protect your information

 

We take reasonable steps to keep your information safe, including:

• Using secure website connections

• Limiting access to personal information

• Using secure payment systems

• Keeping information protected against unauthorised access, loss or misuse

 

7. How long we keep your information

We keep your information only for as long as we need it.

For example:

• Order and payment records may be kept for up to 7 years to comply with accounting and legal requirements

• Contact enquiries may be deleted sooner if no longer needed

After that, we securely delete or anonymise your information.

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8. Your rights

Under UAE data protection law, you may have the right to:

• Ask what personal information we hold about you

• Request a copy of your information

• Ask us to correct incorrect information

• Ask us to delete your information where we no longer need it

• Withdraw your consent to us using your information

• Ask us to stop or limit how we use your information

We will normally respond to your request within 30 days.

To make a request, please contact us using the details below.

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9. Cookies

Our website may use basic cookies that are necessary for the website to work.

If we use any non-essential cookies in the future, we will ask for your permission first.

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10. International transfers

If we use service providers outside the UAE, we will make sure your personal information is protected and transferred in line with applicable UAE laws.

We will only transfer your information internationally where the destination country provides an adequate level of protection or where appropriate contractual and security safeguards are in place.

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11. Limitation of liability

While we take reasonable steps to protect your personal information, no website, payment system, email system or online communication platform can be completely secure.

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To the fullest extent permitted by applicable law, we shall not be liable for any loss, damage, cost, claim or expense of any kind, whether direct, indirect, incidental, special or consequential, arising out of or connected with:

• Your use of our website or services

• Any unauthorised access to or loss of your personal information

• Any delay, interruption or failure of our website, payment systems, WhatsApp, social media platforms or other third-party services

• The acts or omissions of third-party payment providers, delivery companies, telecommunications providers or social media platforms

 

Nothing in this Privacy Policy limits or excludes our liability for gross negligence, wilful misconduct, fraud, or any liability that cannot legally be excluded under applicable law.

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12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “last updated” date.

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13. Contact us

If you have any questions about this Privacy Policy or want to exercise your rights, please contact:

Click 2 Clean Parking Car Washing
hello@click2clean.ae
+971 54 277 4800
P O Box 24409, Dubai, UAE